WSQ Service Innovation -

WSQ Service Innovation

Eagle Infotech Consultants Pte Ltd

  • $481.50
    Unit price per 

Course Overview

This module covers knowledge and application skills in understanding the importance of service innovation and the methods and opportunities that are available for a service staff to generate ideas that contribute to service innovation.


Course Objectives

On completion of this module, learners will be able to:
l Recognise the importance of service innovation in the organisation
l Generate potential service innovation ideas to transform the customer experience
l Evaluate potential service innovation ideas according to organisational evaluation criteria
l Present mock up of service innovation ideas to stakeholders


Course Outline

l Importance of Service Innovation
l Methods to Generate Potential Service Innovation Ideas
l Evaluating Potential Service Innovation Ideas
l Organisational Evaluation Criteria on Ideas Generated
l Creating and Presenting Mock-ups
l Who are the Stakeholders and Types of Stakeholders’ Decisions
l Follow-up Actions on Ideas Generated


Target Audience

The job role(s)/ occupations that this module would be relevant to may include:
l Customer-facing staff
l Customer Service Representatives
l Call Centre Officers
l Store Advisors
l Service Crew


Additional Info

Course Funding Period : 01 Jan 2020 - 07 Aug 2023

Course Code : TGS-2019504190

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