WSQ Quality Customer Service Excellence

WSQ Quality Customer Service Excellence

Toni International College of Aesthetics & Physiology Pte Ltd

  • $450.00
    Unit price per 


Course Objectives

1. Identify customers, their needs, and expectations
2. Develop professional image and persona through positive personal appearance and etiquette
3. Demonstrate key qualities and characteristics of a service professional including effective communication skills
4. Deliver go-the-extra mile service to exceed customer expectations
5. Create a positive customer experience by knowing customer’s preferred choices and offering personalised services
6. Escalate service performance issues to enhance the customer experience

Funding

Full Fees : $450

SME / MCES / Singaporeans > 40 years old : $135

Non SME / PRs / Singaporeans < 39 years old : $225

Additional Info 

Course Code : TGS-2020505909

Course Funding Period : 01 Oct 2020 - 30 Sep 2022

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