WSQ Communicate And Relate Effectively At The Workplace
At the end of the programme, participants will be able to:
Use effective communication techniques to interpret, clarify, analyse and respond to information received, and use effective negotiation skills to resolve conflicts for a win-win outcome, taking into consideration social and cultural differences.
Interpret and analyse information received
Plan response to information received taking into account the social and cultural background of recipient of information
Use appropriate communication techniques that consider social and cultural differences to clarify and respond to information received
Identify signs, stages and causes of conflict with individuals or groups of people
Define the conflict and highlight points of differences/ contention objectively, taking into consideration social and cultural differences of parties involved
Negotiate for mutually acceptable solutions by all parties using effective communication and negotiation skills
Communicate outcome of negotiation and propose relevant recommendations with justifications to supervisor
Hands-on exercises, group discussions & presentation, case studies, facilitation & sharing.
Who Should Attend
A person with no supervisory responsibilities for others and who work under direction to perform a specific set of work activities. She/He exhibits personal mastery to stay resilient and adaptive in trying times while keeping relevant and aligned with organisational goals.
Course Funding Period : 27 May 2011 - 03 Jun 2023
Course Code : TGS-2011500441