Business Communication via Email & Letters
COURSE OVERVIEW & OBJECTIVE
How To Connect Your Readers With The Right Messages
Communication is an important aspect of a business organisation and it deserves proper handling; for that reason, it is important to understand how people relate and talk to one another.
Most business communication is of a non-verbal type such as e-mails or letters with no spoken words or feedback and body language to fall back on. Hence, this course is designed to provide participants with the fundamental concepts of modern business writing so that the message will create a positive response from the intended audience.
COURSE OUTLINE
Why Are Good Writing Skills Important In Business?
Reasons to improve your business writing skills
Barriers to excellent writing skills
Purpose Of Written Communication
Why planning and preparation are important
Some basic reasons you may send written communications
Audience Analysis
How to structure and layout your correspondence
Writing Good English
Grammar tips
How to use punctuation
How to use a good vocabulary
Guidelines For Good Writing
How to use short sentences, avoid wordiness and ambiguity
How to use an appropriate tone and be precise
How to check consistency
Proofreading
The basic tools of proofreading
What to check for
Tips and common mistakes
Persuasive Communication
How to ask for something
What business clichés to avoid
How to offer solutions and incentives
Turning bad news into good news
Use of appropriate and positive language
E-Mail Etiquette
The Do’s & Don’ts of E-mail Etiquette
The professional image: looking good online
CC and BCC
Italics
Avoiding E-mail abuse
TARGETTED AUDIENCE
This course is for administrative and secretarial staff who wish to employ more effective writing skills in the office.
Funding
Additonal Info
Course Funding Period : 20 Dec 2013 - 10 Dec 2023
Course Code : TGS-2017500081