Business Communication via Email & Letters - SkillsPortal.sg

Business Communication via Email & Letters

Eagle Infotech Consultants Pte Ltd

  • $321.00
    Unit price per 


COURSE OVERVIEW & OBJECTIVE

How To Connect Your Readers With The Right Messages

Communication is an important aspect of a business organisation and it deserves proper handling; for that reason, it is important to understand how people relate and talk to one another.

Most business communication is of a non-verbal type such as e-mails or letters with no spoken words or feedback and body language to fall back on. Hence, this course is designed to provide participants with the fundamental concepts of modern business writing so that the message will create a positive response from the intended audience.

COURSE OUTLINE

Why Are Good Writing Skills Important In Business?

Reasons to improve your business writing skills

Barriers to excellent writing skills

Purpose Of Written Communication

Why planning and preparation are important

Some basic reasons you may send written communications

Audience Analysis

How to structure and layout your correspondence

Writing Good English

Grammar tips

How to use punctuation

How to use a good vocabulary

Guidelines For Good Writing

How to use short sentences, avoid wordiness and ambiguity

How to use an appropriate tone and be precise

How to check consistency

Proofreading

The basic tools of proofreading

What to check for

Tips and common mistakes

Persuasive Communication

How to ask for something

What business clichés to avoid

How to offer solutions and incentives

Turning bad news into good news

Use of appropriate and positive language

E-Mail Etiquette

The Do’s & Don’ts of E-mail Etiquette

The professional image: looking good online

CC and BCC

Italics

Avoiding E-mail abuse

TARGETTED AUDIENCE

This course is for administrative and secretarial staff who wish to employ more effective writing skills in the office.

Funding

Additonal Info

Course Funding Period : 20 Dec 2013 - 10 Dec 2023

Course Code : TGS-2017500081

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