WSQ PROBLEM IDENTIFICATION AND SOLUTIONING TECHNIQUES

Learning Outcome

At the end of the programme, participants will be able to:

Acquire the techniques in problem solving and decision making, including proactively identifying root causes to a problem, generating and evaluating alternative solutions, making appropriate decisions, and taking responsibility for the decisions within own circle of influence.

Methodology

Hands-on exercises, group discussions & presentation, case studies, facilitation & sharing.

Who Should Attend

A person with no supervisory responsibilities for others and who work under direction to perform a specific set of work activities. S/He exhibits personal mastery to stay resilient and adaptive in trying times while keeping relevant and aligned with organisational goals.

Course Outline

Recognise symptom(s) that could lead to potential problem(s) at the workplace

Identify deviations from organisational norm and SOPs based on symptom(s)  identified

Identify the possible root cause(s) of the problem(s) using appropriate tools and techniques

Identify impact of the problem(s) on one’s job responsibilities and other parties involved

Generate and select ideas to solve the problem using creative and logical thinking

Evaluate selected ideas using pertinent criteria and choose the most desirable one(s) as solution(s) to the problem(s)

Develop an action plan for implementation of the chosen solution(s)

Communicate chosen solution(s) and action plan to relevant parties using suitable mode(s) of communication

Evaluate the effectiveness of the implemented solution(s) and action plan and initiate corrective actions where necessary

Identify preventive measure(s) to avoid recurrence of similar problem(s) in the future

Funding

Additional Info

Course Funding Period : Till 30 May 2024

Course Code : TGS-2022013934