WSQ Solve Problems And Make Decisions At Operations Level
At the end of the programme, participants will be able to:
Acquire the techniques in problem solving and decision making, including proactively identifying root causes to a problem, generating and evaluating alternative solutions, making appropriate decisions, and taking responsibility for the decisions within own circle of influence.
Hands-on exercises, group discussions & presentation, case studies, facilitation & sharing.
Who Should Attend
A person with no supervisory responsibilities for others and who work under direction to perform a specific set of work activities. S/He exhibits personal mastery to stay resilient and adaptive in trying times while keeping relevant and aligned with organisational goals.
Recognise symptom(s) that could lead to potential problem(s) at the workplace
Identify deviations from organisational norm and SOPs based on symptom(s) identified
Identify the possible root cause(s) of the problem(s) using appropriate tools and techniques
Identify impact of the problem(s) on one’s job responsibilities and other parties involved
Generate and select ideas to solve the problem using creative and logical thinking
Evaluate selected ideas using pertinent criteria and choose the most desirable one(s) as solution(s) to the problem(s)
Develop an action plan for implementation of the chosen solution(s)
Communicate chosen solution(s) and action plan to relevant parties using suitable mode(s) of communication
Evaluate the effectiveness of the implemented solution(s) and action plan and initiate corrective actions where necessary
Identify preventive measure(s) to avoid recurrence of similar problem(s) in the future
Course Funding Period : 11 Nov 2011 - 17 Jun 2023
Course Code : TGS-2011500994