WSQ Quality Customer Service Excellence

Course Objectives

1. Identify customers, their needs, and expectations
2. Develop professional image and persona through positive personal appearance and etiquette
3. Demonstrate key qualities and characteristics of a service professional including effective communication skills
4. Deliver go-the-extra mile service to exceed customer expectations
5. Create a positive customer experience by knowing customer’s preferred choices and offering personalised services
6. Escalate service performance issues to enhance the customer experience

Funding

Full Fees : $450

Singaporeans > 40 years old : $135

Singaporeans < 39 years old : $225

Additional Info  

Course Code : TGS-2020505909

Course Duration : 8 hours

Course Timing : 9am-6pm