WSQ Communicate And Relate Effectively At The Workplace

Learning Outcome

At the end of the programme, participants will be able to:

Use effective communication techniques to interpret, clarify, analyse and respond to information received, and use effective negotiation skills to resolve conflicts for a win-win outcome, taking into consideration social and cultural differences.

Course Outline

Interpret and analyse information received

Plan response to information received taking into account the social and cultural background of recipient of information

Use appropriate communication techniques that consider social and cultural differences to clarify and respond to information received

Identify signs, stages and causes of conflict with individuals or groups of people

Define the conflict and highlight points of differences/ contention objectively, taking into consideration social and cultural differences of parties involved

Negotiate for mutually acceptable solutions by all parties using effective communication and negotiation skills

Communicate outcome of negotiation and propose relevant recommendations with justifications to supervisor

Methodology

Hands-on exercises, group discussions & presentation, case studies, facilitation & sharing.

Who Should Attend

A person with no supervisory responsibilities for others and who work under direction to perform a specific set of work activities. She/He exhibits personal mastery to stay resilient and adaptive in trying times while keeping relevant and aligned with organisational goals.

Funding

Additional Info

Course Funding Period : 27 May 2011 - 03 Jun 2023

Course Code : TGS-2011500441