Professional Image and Etiquette for Effective Communication
PROFESSIONAL IMAGE & ETIQUETTE FOR EFFECTIVE COMMUNICATION COURSE OUTLINE FOR 2-DAY TRAINING PROGRAMME
EVALUATE SELF AND IDENTIFY PERCEPTION GAPS TO ENHANCE PROFESSIONALISM
- Recognise the importance of professional image and projecting a good first impression
Realise the power of perception
Understand the importance of first impressions and maintaining a professional image
- Demonstrate professionalism through the 3As of Appearance, Actions and Attitudes to narrow perception gaps and provide a favourable brand experience
Review your personal appearance, actions & attitude
Narrow perception gaps between your image & your organisation’s identity for brand & image consistency
UNDERSTAND CUSTOMER EXPECTATIONS AND COMMUNICATE EFFECTIVELY WITH OTHERS
- Communicate effectively through different platforms and organisational resources to interact with identified customers and meet their needs and expectations
Examine various customer touch-points that contribute to the total customer experience
- Apply etiquette principles to convey thoughtfulness and respond with diplomacy under different settings and situations
Uncover potential blind spots to become more personable to win the hearts of customers & colleagues
Apply the golden principles for good etiquette & adapt to cultural differences & situational challenges
Convey thoughtfulness, communicate with tact & diplomacy, and connect positively through social graces
Exude greater professional presence, charisma & influence through your actions
- Adapt dressing principles in colour, prints, fabric, style and accessories to project a consistently professional image
Define the global professional image & how people in your industry should dress
Dress right, dress smart with the Imageworks’ Flexi-Dress™ Guide to present yourself well in every situation
Adapt your image and develop your overall appearance through colour, prints, fabric, style & accessories
- Enhance personal grooming from top-to-toe to look appropriate in different situations
Face forward with confidence with appropriate skin care, make-up & hairstyle routine
Assess your top-to-toe image consistency by applying a 3-point Image Reality Check
- Engage through conversational small talk and effective communication techniques to connect positively with others
Learn the principles of effective communication
Choose magic and avoid tragic words & topics
Practise the art of conversations to build rapport with customers & colleagues
- Project poise, confidence and presence through dynamic body language expressions
Manage your verbal, vocal and visual communication messages
Optimise body language expressions including spatial & facial communication and poise & bearing for positive self-projection
GO THE EXTRA MILE FOR SERVICE AND SEEK IMPROVEMENTS TO EXCEED EXPECTATIONS
- Go the extra mile for service & seek improvements to address customer concerns & exceed expectation
- Uphold service commitment by providing accurate information & maintaining customer confidentiality
TAKE ACTION CHALLENGE – YOUR ACTION PLAN AND INSPIRATION FOR TRANSFORMATION
Full Course Fee - $450
Add 8% GST - $36
Singapore Citizen 40 yrs & above - $171
Singapore Citizen 21-39 yrs/Singapore PR - $261
Non Singapore Citizen/PR (Foreigner) - $486
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SkillsPortal.sg Recommended Book
Business Etiquette Made Easy: The Essential Guide to Professional Success
Etiquette expert Myka Meier has coached thousands of business professionals and worked with internal human resources and hiring departments of some of the most successful Fortune 100 companies to learn what it takes to be the best in business. It may surprise you to learn that etiquette is what differentiates you from everyone else, and Business Etiquette Made Easy shows you how to put your best professional foot forward.
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Funding
Full Fees : $486
Singaporeans > 40 years old : $171
PRs / Singaporeans < 39 years old : $261
Additional Info
Course Code : TGS-2019503312
Course Duration : 1 Day