Professional Image and Etiquette for Effective Communication
PROFESSIONAL IMAGE & ETIQUETTE FOR EFFECTIVE COMMUNICATION COURSE OUTLINE FOR 2-DAY TRAINING PROGRAMME
EVALUATE SELF AND IDENTIFY PERCEPTION GAPS TO ENHANCE PROFESSIONALISM
- Recognise the importance of professional image and projecting a good first impression
Realise the power of perception
Understand the importance of first impressions and maintaining a professional image
- Demonstrate professionalism through the 3As of Appearance, Actions and Attitudes to narrow perception gaps and provide a favourable brand experience
Review your personal appearance, actions & attitude
Narrow perception gaps between your image & your organisation’s identity for brand & image consistency
UNDERSTAND CUSTOMER EXPECTATIONS AND COMMUNICATE EFFECTIVELY WITH OTHERS
- Communicate effectively through different platforms and organisational resources to interact with identified customers and meet their needs and expectations
Examine various customer touch-points that contribute to the total customer experience
- Apply etiquette principles to convey thoughtfulness and respond with diplomacy under different settings and situations
Uncover potential blind spots to become more personable to win the hearts of customers & colleagues
Apply the golden principles for good etiquette & adapt to cultural differences & situational challenges
Convey thoughtfulness, communicate with tact & diplomacy, and connect positively through social graces
Exude greater professional presence, charisma & influence through your actions
- Adapt dressing principles in colour, prints, fabric, style and accessories to project a consistently professional image
Define the global professional image & how people in your industry should dress
Dress right, dress smart with the Imageworks’ Flexi-Dress™ Guide to present yourself well in every situation
Adapt your image and develop your overall appearance through colour, prints, fabric, style & accessories
- Enhance personal grooming from top-to-toe to look appropriate in different situations
Face forward with confidence with appropriate skin care, make-up & hairstyle routine
Assess your top-to-toe image consistency by applying a 3-point Image Reality Check
- Engage through conversational small talk and effective communication techniques to connect positively with others
Learn the principles of effective communication
Choose magic and avoid tragic words & topics
Practise the art of conversations to build rapport with customers & colleagues
- Project poise, confidence and presence through dynamic body language expressions
Manage your verbal, vocal and visual communication messages
Optimise body language expressions including spatial & facial communication and poise & bearing for positive self-projection
GO THE EXTRA MILE FOR SERVICE AND SEEK IMPROVEMENTS TO EXCEED EXPECTATIONS
- Go the extra mile for service & seek improvements to address customer concerns & exceed expectation
- Uphold service commitment by providing accurate information & maintaining customer confidentiality
TAKE ACTION CHALLENGE – YOUR ACTION PLAN AND INSPIRATION FOR TRANSFORMATION
Full Course Fee - $450
Add 9% GST - $40.50
Singapore Citizen 40 yrs & above - $175.50
Singapore Citizen 21-39 yrs/Singapore PR - $265.50
Non Singapore Citizen/PR (Foreigner) - $490.50
This course is eligible to use the SkillsFuture Credit (Mid-Career) of $4,000 to offset the course fee.
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Funding
Full Fees : $490.50
Singaporeans > 40 years old : $175.50
PRs / Singaporeans < 39 years old : $265.50
This course is eligible to use the SkillsFuture Credit (Mid-Career) of $4,000 to offset the course fee.
Additional Info
Course Code : TGS-2019503312
Course Duration : 2 Days