Professional Image and Etiquette for Effective Communication

IMAGEWORKS PTE. LTD.

  • $450.00
    Unit price per 


PROFESSIONAL IMAGE & ETIQUETTE FOR EFFECTIVE COMMUNICATION COURSE OUTLINE FOR 2-DAY TRAINING PROGRAMME

  

EVALUATE SELF AND IDENTIFY PERCEPTION GAPS TO ENHANCE PROFESSIONALISM

 

  1. Recognise the importance of professional image and projecting a good first impression

Realise the power of perception

Understand the importance of first impressions and maintaining a professional image

  1. Demonstrate professionalism through the 3As of Appearance, Actions and Attitudes to narrow perception gaps and provide a favourable brand experience

Review your personal appearance, actions & attitude

Narrow perception gaps between your image & your organisation’s identity for brand & image consistency

UNDERSTAND CUSTOMER EXPECTATIONS AND COMMUNICATE EFFECTIVELY WITH OTHERS

  1. Communicate effectively through different platforms and organisational resources to interact with identified customers and meet their needs and expectations

Examine various customer touch-points that contribute to the total customer experience

  1. Apply etiquette principles to convey thoughtfulness and respond with diplomacy under different settings and situations

Uncover potential blind spots to become more personable to win the hearts of customers & colleagues

Apply the golden principles for good etiquette & adapt to cultural differences & situational challenges

Convey thoughtfulness, communicate with tact & diplomacy, and connect positively through social graces

Exude greater professional presence, charisma & influence through your actions

  1. Adapt dressing principles in colour, prints, fabric, style and accessories to project a consistently professional image

Define the global professional image & how people in your industry should dress

Dress right, dress smart with the Imageworks’ Flexi-Dress™ Guide to present yourself well in every situation

Adapt your image and develop your overall appearance through colour, prints, fabric, style & accessories

  1. Enhance personal grooming from top-to-toe to look appropriate in different situations

Face forward with confidence with appropriate skin care, make-up & hairstyle routine

Assess your top-to-toe image consistency by applying a 3-point Image Reality Check

  1. Engage through conversational small talk and effective communication techniques to connect positively with others

Learn the principles of effective communication

Choose magic and avoid tragic words & topics

Practise the art of conversations to build rapport with customers & colleagues

  1. Project poise, confidence and presence through dynamic body language expressions

Manage your verbal, vocal and visual communication messages

Optimise body language expressions including spatial & facial communication and poise & bearing for positive self-projection

GO THE EXTRA MILE FOR SERVICE AND SEEK IMPROVEMENTS TO EXCEED EXPECTATIONS

  1. Go the extra mile for service & seek improvements to address customer concerns & exceed expectation
  2. Uphold service commitment by providing accurate information & maintaining customer confidentiality

 

TAKE ACTION CHALLENGE – YOUR ACTION PLAN AND INSPIRATION FOR TRANSFORMATION

 

Full  Course Fee - $450

Add 7% GST - $31.50 

Singapore Citizen 40 yrs & above - $166.50

Singapore Citizen 21-39 yrs/Singapore PR above 21 yrs old - $256.50

Non Singapore Citizen/PR (Foreigner) - $481.50

 

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SkillsPortal.sg Recommended Book

 

Business Etiquette Made Easy: The Essential Guide to Professional Success

Etiquette expert Myka Meier has coached thousands of business professionals and worked with internal human resources and hiring departments of some of the most successful Fortune 100 companies to learn what it takes to be the best in business. It may surprise you to learn that etiquette is what differentiates you from everyone else, and Business Etiquette Made Easy shows you how to put your best professional foot forward.

Click on the image below to buy on Amazon (open in a new window/tab) 

Funding

 

Additional Info 

Course Funding Period : 25 Jan 2019 - 14 Feb 2023

Course Code : TGS-2019502825

Customer Reviews

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C.S.
Professional Image and Etiquette for Effective Communication

We enjoyed the image Etiquette course

C
C.S.
Professional Image and etiquette for effective communication

The trainer is well prepared and very thoughtful. The course is very applicable to our business world