WSQ Apply Emotional Competence to Manage Self and Team

WHO SHOULD ATTEND

This course is suitable for supervisors, individuals and all who need to apply Emotional Intelligence to promote a positive emotional climate at the workplace.

LEARNING OUTCOME

At the end of the programme, participants will be able to:
Understand and apply self awareness techniques and model Emotional Intelligence principles to facilitate understanding and management of self and others in a team and to cultivate a positive emotional climate at the workplace.

COURSE OUTLINE

Recognise own emotional states, the causes of those emotional states and its effects on own and team’s performance and interpersonal relationships at the workplace

Conduct self-reflection and gather feedback from team members to identify personal strengths and weaknesses for development of own Emotional Intelligence

Model behaviours that demonstrate application of Emotional Intelligence

Assess emotional states of team members and respond appropriately to emotional cues, taking into consideration the different cultures and background of team members

Demonstrate flexibility and adaptability in dealing with team members and making decisions, taking their emotions into account

Provide opportunities for team members to express their thoughts and feelings and assist them in understanding the effects of their behaviour and emotions on others at the workplace

Encourage team members to develop their own Emotional Intelligence to build positive relationships among one another to achieve team goals

Promote a positive emotional climate at the workplace

METHODOLOGY

Hands-on exercises, group discussions & presentation, case studies, facilitation & sharing

Funding

Additional Info

Course Funding Period : 15 Aug 2012 - 10 Feb 2023

Course Code : TGS-2012500656