WSQ Apply Emotional Competence to Manage Self and Team
WHO SHOULD ATTEND
This course is suitable for supervisors, individuals and all who need to apply Emotional Intelligence to promote a positive emotional climate at the workplace.
At the end of the programme, participants will be able to:
Understand and apply self awareness techniques and model Emotional Intelligence principles to facilitate understanding and management of self and others in a team and to cultivate a positive emotional climate at the workplace.
Recognise own emotional states, the causes of those emotional states and its effects on own and team’s performance and interpersonal relationships at the workplace
Conduct self-reflection and gather feedback from team members to identify personal strengths and weaknesses for development of own Emotional Intelligence
Model behaviours that demonstrate application of Emotional Intelligence
Assess emotional states of team members and respond appropriately to emotional cues, taking into consideration the different cultures and background of team members
Demonstrate flexibility and adaptability in dealing with team members and making decisions, taking their emotions into account
Provide opportunities for team members to express their thoughts and feelings and assist them in understanding the effects of their behaviour and emotions on others at the workplace
Encourage team members to develop their own Emotional Intelligence to build positive relationships among one another to achieve team goals
Promote a positive emotional climate at the workplace
Hands-on exercises, group discussions & presentation, case studies, facilitation & sharing
Course Funding Period : 15 Aug 2012 - 10 Feb 2023
Course Code : TGS-2012500656